See materials, templates and tools to support RTO operations and compliance requirements for:
See also the information related to various aspects of RTO Operations
We also have the Skills Education marketplace for tools developed by various VET sector providers
Checklist for Effective RTO Administration Task Completion - Guidance for six typical administration activities
Choosing a VET Consultant - Checklist - Guide to choosing a VET consultant and safeguarding your business
Compliance Checklist for AQF Certification Documentation Requirements - Issue compliant certificates
Compliance Tips and Tricks for RTO Administrators (PD Session - opens to new site)
Agreement for Evidence Collection - Template - use when other parties are collecting evidence
Assessment Mapping Template - For a comprehensive and precise assessment mapping document
Assessment QA Checklist - Ready reckoner to guide quality decisions about tools
Assessment Templates - Bundle Pack - Suite of assessment tool templates to assist RTOs developing
Creating Assessments that Work - Info Sheet - Tips to help
Framework for Assessment Marking Guide - Template with tips and instructions included
Get Ready for Assessment - Checklist - Document students have received training and are ready for assessment
Mapping Checklist - Straight-forward handy guidance for creating an accurate mapping document
Observation Checklists - Template to create comprehensive, descriptive observation checklists
Observation Checklist for Evidence Collection by a Third Party - Framework to develop a tool for when the assessor can't be there
Quick Tips for a Good Mapping Outcome - Reference tool - A quick guide to ensuring mapping of a unit of competency is done well
Tip Sheet: Developing Observation Checklists - Six pages of dos and don'ts to consider when developing observation checklists
Unit Outcome Record - Template for the document known as a unit sign off sheet, cover sheet or similar
Writing Reliable Benchmarks - Information sheet on how to build reliability into your assessment tools
Compliance Checklist: Complaints and Appeals Processes - Confirm and compare your RTO's policies and processes for complaints and appeals against the requirements in the Standards for RTOs 2015
Compliance Checklist: RTO Marketing Materials - Confirm and compare your RTO's marketing and advertising materials against the requirements in the Standards for RTOs 2015
Condensed Overview of Equivalency: New BSB Qualifications (Complimentary) - Info Sheet - Qualification level
Continuous Improvement Register - Template to capture and record issues for improvement
RTO Policies and Procedures List - Checklist - A suggested list of SOPs to have in place for your RTO
- introduced through various professional development events from Skills Education.
More on Clause 1.7 - Learner Support - Info Sheet
Student Study Support Tool - Template and Guide
Workplace Participation Consent Form - Template to seek and document approval to participate in the workplace and interact with clients as part of mandatory work placement requirements in CHC33015
Work Placement Record Book - Template and framework to create a record of hours and evidence from vocational placement
Framework as Guidance to Complete a Trainer Matrix - Info Sheet Resource
Trainer/Assessor Credentials (PD Session - opens to new site)
Trainer/Assessor Matrix (Profile) - Template
VET Practitioner Record of Professional Development - Template
Transition Arrangements (Complimentary) - Info Sheet
Transition Arrangements - Key considerations (PD Session - opens to new site)
Transition Arrangements - Trainer/Assessor considerations (PD Session - opens to new site)
Transition Plan - Template
Auditor/Validator Top 5 Confirmation Checklist - Checklist and tip sheet
Big Book of kNOw - Reference resource - Best practice handbook for validation
How to determine whether an assessment covers unit requirements (Validation of mapping) (PD Session - opens to new site)
Managing Validation of Judgements Checklist - Template
Pre-use Validation of Assessment Tools - Template
The Validation Plan - Planning for Compliance (PD Session - opens to new site)
Top 5 Things Validators Look for in Assessments (PD Session - opens to new site)
Validation Plan - Template for the mandatory 5-year validation plan
Validation Plan and Expert Review - Product Combo
Just like qualifications and units of competency, accredited courses are nationally recognised training products. However, unlike units and qualifications, they are not nationally endorsed.
Accredited courses exist to supplement training packages because they address training in a new or emerging area or meet an established skill requirement for industry, enterprise and the community, where these are not already covered in nationally endorsed Training Packages.
Course owners must meet quality requirements contained in the Standards for VET Accredited Courses.
Administration is a core component of a Registered Training Organisation's (RTO) business, and the role of an RTO Administrator covers daily operations for the organisation. This includes being a point of contact for students and other stakeholders, and ensuring compliance requirements are being met with regards to student enrolments and record keeping.
An RTO Administration role covers requirements linked to: Student Enrolment, Student Files, the Unique Student Identifier (USI), processes for Credit Transfer and Articulation, issuance of Certification, use of Quality Indicators and general Data Management.
Competency-based training and assessment is the staple product/service offered by RTOs. Given VET is underpinned and supported by a legislative and regulatory framework, RTOs need to be aware of their compliance obligations to deliver training and assessment that meets the performance and knowledge requirements of each unit of competency and other requirements of relevant Training Packages.
One important component of meeting these requirements hinges on the quality of the assessment tools being used to gather evidence of student performance. Assessment tools are part of an RTO's overall assessment system and are something to document the knowledge, skills and attributes (KSAs) acquired by students and as measured against the requirements in a unit of competency.
How well the required KSAs can be gathered and assessed depends on the quality of the assessment tools being used, and an RTO will rely on having easy-to-use, comprehensive checklists, cover-sheets, and mapping, and instruments with clear task instructions for users.
A business will have its own policies and procedures for the way it runs its operations. And, businesses keen on continuous improvement and growth, will also have mechanisms to monitor their performance and how satisfied customers are with them, their products, and staff.
For RTOs, Standard 2 from the Standards for RTOs says that the operations of registered training providers must be quality assured. This means the RTO is responsible to ensure the quality of training and assessment delivered under its scope of registration (regardless of whether this service is delivered by a third party), and it should have specific policies, procedures, systems and/or processes in place to ensure operations and outputs are aligned with national requirements for quality.
A Quality System should be in place to guide an RTO's operations and any of its quality assurance activities. Evidence that this framework is in place and that it is actually used within the RTO, is a requirement for ongoing registration.
Standard 1 from the Standards for RTOs requires RTOs to have strategies in place for how they will deliver their products, and the training and assessment strategy (also known as the TAS) is expected to provide documented, detailed information about how each particular course will be delivered.
The TAS should be a living document that is regularly monitored and reviewed to confirm it remains an accurate representation of what actually happens in the course of delivery of training and assessment by the RTO.
Further, the TAS can be thought of as an overarching guidebook as to how the RTO intends to deliver its product and services, and how the RTO is going to ensure that product delivery meets the requirements of the training package or VET accredited course, and the Standards.
It would be a mistake for an RTO to not have a TAS or to have one, but not align its actual practices with the strategy. Anyone should be able to pick up a TAS and get a clear idea of everything each course entails - and then, be able to see that what's on paper is being carried out in the course of training delivery and assessment practices.
Clauses 1.9, 1.10 and 1.11 deal with validation as required by Standard 1 from the Standards for RTOs and spell out the requirement for a plan of action according to the relative risk of the products on the RTO’s scope of registration.
Over a five year period, it is expected that an RTO will have validated the practices and judgements for every product on its scope of registration at least once, and within the first three years of every five year cycle, all of the higher risk products are expected to be completed.
Importantly, to ensure that this quality assurance activity is systematic, Standard 1 requires validation of practices and judgements to be planned, requiring the activity to be scheduled within the RTO’s operations.
The validation activity required by the Standards is carried out after any assessment decisions have been made using the assessment tools in play. Therefore, the quality of those tools has a direct bearing on the assessment outcomes and the validity of decisions made on evidence to come from those tools. It is considered best-practice to confirm tools are valid and fit-for-purpose before use through a pre-implementation validation.